IMPORTANT

INFORMATION

IMPORTANT

INFORMATION

Here’s some important information to help you plan for Westpoint.

Please read the following information below, before booking:

Booking information

Cancellations & Alterations

Bookings may not be changed or cancelled after 29th June. Any cancellation will incure a £15 admin fee.

Substitutions

Bookings are not transferrable.

Offsite Delegates

There will be no facility for Non Camper and Day Visitors to have a tent on site. Anyone wishing to pitch a tent should book in as a camper. Non campers and Day Visitors should arrange alternative accommodation.

Under 12s

All under 12’s must book with an adult who will be responsible for them at all times whilst at the event.

Arrival & Departure

Arrival & Departure Times

Arrival is from 10:00 – 22:00 on Thursday 23rd August 2018.

Departure is from 07:00 – 12:00 on Monday 27th August 2018.

Please note, vehicles will not be allowed on site outside of these times.

Late Arrival & Early Departure

Late arrival and early departure will only be permitted in exceptional circumstances, which must be communicated to the Commission Events team by 9th August 2018. Please note that it is unlikely that those who require late arrival or early departure will be able to camp with their church.

Site Address

The address for Westpoint is:

Westpoint Arena,
Clyst St. Mary,
Exeter,
Ex5 1DJ.

Site information

Bikes

For health & safety reasons, bikes are not permitted on site.

Cars & Parking

Cars should be removed to the main car park and other vehicles to the ‘oversized vehicles’ car park as soon as they are unloaded, and by 22:00 Thursday at the latest. They will only be permitted back on site from 07:00 Monday. Any vehicular access outside of these times will only be permitted in exceptional circumstances, by prior arrangement with Westpoint.

Camper Vans

Camper vans must remain stationary whilst on site, only being moved during arrival and departure times.

Dogs & Other Pets

Dogs and pets are not allowed on site, except for guide dogs.

Electric Hook-up

Please note that electric hook-up is not permitted. Please do not connect your caravan to the electric points on the site. Any unauthorised connections will be disconnected.

Fire & BBQs

For safety reasons, only gas BBQs may be used at Westpoint. No open fires of any kind are permitted.

Gates

Please be aware that for security reasons, the gates to the site are locked at 23:00 and reopened at 07:30. Access to and from the site outside of these times is only possible on foot.

Generators

Generators are not permitted on site.

Photography & Filming

You and your children may be photographed or filmed for use in advertising future events. Please tell the photographer if you or your children do not wish to take part in this.

Quiet on site

Our curfew time is strictly 23:00. Please respect those families who have young children by observing this time.

Wristbands

On arrival, all delegates will be issued with a wristband which must be worn at all times whilst on site. Access to any venue or meeting will not be permitted by any person without a wristband. Any delegate who leaves the site will only be permitted back if they have their wristband.

FAQs

FAQs

Here are some of the questions we regularly get asked.

When can I arrive on site?

Arrival is from 10:00 on Thursday 23rd August.
Please note that all cars should be off site by 22:00 on that Thursday evening.
In exceptional circumstances cars may be brought on site during the event by prior arrangement with Westpoint.

Can I bring my car on site to leave early?

While you can leave whenever you wish, you will only be able to bring your car on site at the following times:
Thursday 10:00 – 22:00
Monday 07:00 – 12:00
In exceptional circumstances cars may be brought on site at other times by prior arrangement with Westpoint.

Can I give my ticket to someone else?
When you book into Westpoint, you are booking yourself into the event rather than purchasing a ticket. As such, bookings are non-transferable.
Can I cancel my booking?

Before 29th June 2018, you can cancel your booking and receive a full refund less a £15 admin fee. After 29th June 2018, no refunds will be given.

Can I BBQ?
You are welcome to use a gas BBQ at Westpoint, however charcoal BBQs and open fires are strictly prohibited.
Can I have a tent on-site as a day visitor?
Only those who book to camp are permitted a pitch on site. As such, if you wish to have a pitch you must book in as a camper.
My child is nearly old enough to go to the next group up. Can they?
You will appreciate that we have to draw the line between age groups somewhere and wherever that line is drawn, there will be someone in your position asking the same question. Please help us by respecting the age groups and taking your child to the appropriate one.
Is there electric hook-up?
Whilst there are electric points around the site, these are for church marquee use only, please do not use these for your caravan etc.
Where are the local shops?

The small village of Clyst St. Mary is 0.5 miles away.
A 24-hour Tesco Extra is about a 10 minute drive away (postcode EX2 7EZ).
Gas and camping equipment is available from Cotswold Outdoor camping shop (postcode EX3 0QH).

Are there any cash machinces on-site?
Yes, in the lobby to the main arena.
Can I bring my bicycle?
Whilst you are welcome to bring a scooter or skateboard, bicycles are not permitted on site for health and safety reasons.
Can I bring my dog?
Only guide dogs are permitted on site, no other pets.
Will I get mobile phone reception?
There is generally good mobile phone reception around the site.
How can I be involved?

We love as many as possible to be involved in helping make Westpoint happen. Check out the Serve and Save page for more details.

Can I go to the youth meetings with my youth group?

For safeguarding and legal reasons, only those who have been through the Commission DBS process are permitted to be with the youth in their meetings. As such, if you wish to go to the meetings with your youth group, please contact us for details as to how to go about this.
And yes, that applies even if you are a youth leader at your church.

Is the site secure?

Whilst the majority of the site is enclosed within a fenced boundary with security personnel on the gates, other organisations have access to the Westpoint site. As such, parents should keep an eye on their children and all delegates are responsible for their own belongings.

What time is the first meeting?

The first meeting will start at 19:00 on Thursday evening.

When is the last meeting?

The last meeting will be on the Sunday evening.

ACCESSIBILITY

ACCESSIBILITY

We are committed to making Westpoint as accessible as possible to all.

With deaf interpretation, a chauffeur-driven buggy service, accessible toilets and a dedicated Accessibility Coordinator, we aim to make Westpoint enjoyable for everyone.

Contact the Accessibility Coordinator ►

Accessibility needs?

Our dedicated Accessibility Coordinator is here to help.

In the meetings

BSL Interpretation

For those who are hard of hearing, deaf interpretation and electronic note taking will be available during the main meetings and seminars.

Hearing Loop

A hearing loop will also be in operation during the main meetings and seminars.

Early Entry

Arrangement can be made for individuals to gain access to the meeting venues early to ensure an appropriate seat is available.

Around the site

Buggy Service

While cars are only permitted on the Westpoint site in exceptional circumstances, a chauffeur driven buggy service will be on offer to ensure all areas of the site can be accessed by those who are unable to get around on foot.

Disabled Parking

There is also reserved disabled parking next to the main arena and festival zone.

Accessible Facilities

For those who wish to camp, accessible toilets will also be available.

For those needing accessible showers, we have an arrangement with a local sports centre to use their facilities which can be arranged.

Accessible kids work

The Ark

Westpoint hosts The Ark, a group for any children who have difficulty accessing the mainstream kids or youth work, whether that is a result of physical, care, emotional or behavioural needs, or specific conditions. We have an experienced team so you can be sure your children are in safe hands.

If your child attends a special needs school, or has specific support to access main-stream school, then The Ark is here for you.

WESTPOINT dates

23rd - 27th August 2018

WESTPOINT location

Westpoint Arena,
Exeter,
EX15 1DJ.

 

Enquiries

If you need help or other information, please phone 01202 612130, email events@commission-together.org or contact us here.

Commission,
Citygate Centre,
138a Holdenhurst Road,
Bournemouth, BH8 8AS.

 

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Westpoint is administered by Commission Apostolic Trust Ltd, a company limited by guarantee, registered in England. Registered company number 8293624. Charity number 1150017.

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